Agent Time Card Report

Report source: DW (Data Warehouse)

Report refresh rate: 10 seconds

The Agent Time Card report shows the total duration of time that agents were logged in during a selected date range. Using time card data, you can accurately track your agents' hours. This data is especially useful if your employees are working remotely.

The report does not populate data until you apply time and date selections. Use the date selector to choose a specific date or date range. You can also use the time selectors to specify a beginning and end time throughout the selected date. This helps focus on more specific chunks of time, which avoids errors or timeouts when querying large data sets. After making your selections, click Run Report. If your selections result in large data sets, be aware that this report's execution time out is set to 20 minutes.

The data in the report automatically refreshes.

Data in this Report

The Agent Time Card report has multiple columns that present data attributes and metrics. The table below provides a description for each column.

Column	Description
Agent Name (ID)	Agent name and unique ID assigned to them by the system.
Agent Session	Unique system-generated session ID.
Login Date	Date the agent logged into the system.
Logout Date	Date the agent logged out of the system. If the agent is currently logged in and working, the value here will indicate the most recently logged change in the agent’s state. This report is not designed to be used for real-time data.
Duration	The total length of time the agent was logged into the system.