Forced Logouts Report
View required permissions
Required permissions: Forced Logout Report View
Report source: DW (Data Warehouse)
Report refresh rate: 10 seconds
The Forced Logouts report shows which agents have been manually logged out from the platform during a selected time frame. The most common reason for a forced logout is an agent forgetting to log out at the end of their shift.
You can also force a logout from the Active Agents report.
Data in this Report
The Forced Logouts report has multiple columns that present data attributes and metrics. The table below provides a description for each column.
|Logout Agent Number||The Agent ID of the agent with the forced logout.|
|Logout Agent Name||The first and last name of the agent with the forced logout.|
|Logout by Agent No||The Agent ID of the user who logged the agent out.|
|Logout by Agent Name||The first and last name of the user who logged the agent out.|
|Logout Date||The date and time the forced logout occurred.|