Required permissions: Data Download View
The Voice Agent Set for Digital data download report shows which agents became Digital Experience digital agents
An agent who handles digital interactions, such as those on email, chat, social, messaging, and SMS channels. during a given billing period. It shows the date during the billing period when an agent was assigned a digital Any channel, contact, or skill associated with Digital Experience. skill. Digital skills include chat, email, SMS, and so on. If DateUpdatedToDigital shows the first day of the billing month, the agent may have been given a digital skill during a previous billing period.
This report is for use with Digital Experience. For more information about this product, ask your CXone Account Representative.
Select Report Option
You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.
Learn more about the fields in this step
| Field | Details |
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| Date Range |
The default date and time range is from 12:00 AM to 11:59 PM today. When you click the arrows to the left or right of the date range, the range moves up or back 24 hours. When you click the in the date range, you can select one of these options:
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Start/End Time |
If you selected Specific Date or Date Range for Date Range, you can use the Start/End Time field to specify the time range you want the data to cover. When you click inside the start or end text box, a drop-down lists times from 12:00 AM to 11:45 PM that you can select. You can also enter a specific time. |
| Export Format |
You can use the Export Format drop-down to select the format you want the report to be in when you download it. You can select one of these options:
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| Include Field Names | Select this checkbox if you want the first row of the report to be field names. |
| Append date to file name (YYYYMMDD) | Select this checkbox if you want the current date to appear at the end of the report file name. The format is year, month, then day. |