SMS Transcripts Report

Required permissions: Data Download View

The SMS Transcripts data download report displays a transcript of text messages that includes the source of the message and the date and time the message was sent.

This report is only intended to work with the SMS provider called MMS.

Select Report Option

You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.

Columns

contactId

The unique, system-generated ID of the contact.

from

Identifies the agent or customer submitting the SMS message.

messageStart

The date and time the SMS message was sent.

messageBody

The content of a single message sent via SMS.