Agent Timecard (Expanded) Report
Required permissions: Data Download View
The Agent Time card (Expanded) data download report displays information about agents' login sessions, including the agent name, login date/time, logout date/time, the session duration, and the week of the year during which the session occurred. It is similar to the Agent Timecard Report, but it also contains the agent name, team ID, and week number.
Select Report Option
You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.
Learn more about the fields in this stepColumns
| Name |
The first and last name of the agent as displayed in the agent's CXone user profile. |
| Sequence_No |
The unique, system-generated ID of the agent login session. |
| Agent_No |
The unique, system-generated ID of the agent. |
| Team_No |
The unique, system-generated ID of the team the agent belongs to. |
| Login_Date |
The date and time the agent logged in to the session. The date follows the format of MM/DD/YYYY, and the time follows the format of HH:MM, 12-hour time. The time stamp is in your time zone. |
| Logoff_Date |
The date and time the agent logged out of the session. The date follows the format of MM/DD/YYYY, and the time follows the format of HH:MM, 24-hour time. The time stamp is in your time zone. |
| Duration |
The duration of the login session in seconds. For example, a duration of 3600 means the agent was logged in for one hour. The system determines the session duration by adding the agent's total time spent on inbound and outbound contacts, in an unavailable state |
| wk |
The number of the week in the year that the events in the row occurred, numbered 1-52. For example, the first week in January is week 1. |