Agent Timecard (Expanded) Report

Required permissions: Data Download View

The Agent Time card (Expanded) data download report displays information about agents' login sessions, including the agent name, login date/time, logout date/time, the session duration, and the week of the year during which the session occurred. It is similar to the Agent Timecard Report, but it also contains the agent name, team ID, and week number.

An example of the Agent Timecard (Expanded) data download report output.

Select Report Option

You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.

Columns

Name

The first and last name of the agent as displayed in the agent's NICE CXone user profile.

Sequence_No

The unique, system-generated ID of the agent login session.

Agent_No

The unique, system-generated ID of the agent.

Team_No

The unique, system-generated ID of the team the agent belongs to.

Login_Date

The date and time the agent logged in to the session. The date follows the format of MM/DD/YYYY, and the time follows the format of HH:MM, 12-hour time. The time stamp is in your time zone.

Logoff_Date

The date and time the agent logged out of the session. The date follows the format of MM/DD/YYYY, and the time follows the format of HH:MM, 24-hour time. The time stamp is in your time zone.

Duration

The duration of the login session in seconds. For example, a duration of 3600 means the agent was logged in for one hour. The system determines the session duration by adding the agent's total time spent on inbound and outbound contacts, in an unavailable stateClosed The availability status of an agent, and in an available state.

wk

The number of the week in the year that the events in the row occurred, numbered 1-52. For example, the first week in January is week 1.