Agent Info Call Detail Report

Required permissions: Data Download View

The Agent Info Call Detail data download report displays a list of all agents, including the agent name, ID, and team.

An example of the Agent Info Call Detail data download report output.

Select Report Option

You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.

Columns

Agent_Name

The first and last name of the agent as displayed in the agent's NICE CXone user profile.

Agent_ID

The unique, system-generated ID of the agent.

Team_Name

The name of the team the agent belongs to.