Admin and Agent CXone Logins Report
Required permissions: Data Download View
The Admin and Agent CXone Logins data download report displays login information relating to specific stations. This report includes the name of the agent and the dates and times that they last logged into a particular station. If a user has logged into CXone but not any of the agent applications, the agent specific fields will be blank.
Select Report Option
You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.
Learn more about the fields in this step
| Field |
Details |
| Date Range |
The default date and time range is from 12:00 AM to 11:59 PM today. When you click the arrows to the left or right of the date range, the range moves up or back 24 hours. When you click the in the date range, you can select one of these options:
- Today: Outputs data from 12:00 AM today to now. This option is the default.
- Yesterday: Outputs data from 12:00 AM yesterday to 11:59 PM last night.
- Last 7 Days: Outputs data from 12:00 AM seven days ago to now.
- Last 30 Days: Outputs data from 12:00 AM 30 days ago to 12:00 AM today.
- Previous Week: Outputs data from the last full week, Sunday through Saturday. It pulls data from 12:00 AM last Sunday to 11:59 PM last Saturday.
- Previous Month: Outputs data from 12:00 AM on the first day of last month to 11:59 PM the last day of last month.
- Month to Date: Outputs data from 12:00 AM on the first day of this month to now.
- Specific Date: Opens a date selector and lets you choose a specific day from which to pull data. By default, it pulls data from 12:00 AM that morning to 11:59 PM that night.
- Date Range: Opens two date selectors that enable you to select a start date and end date for the range. By default, the range pulls data from 12:00 AM on the selected start date to 11:59 PM on the selected end date.
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Start/End Time
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If you selected Specific Date or Date Range for Date Range, you can use the Start/End Time field to specify the time range you want the data to cover. When you click inside the start or end text box, a drop-down lists times from 12:00 AM to 11:45 PM that you can select. You can also enter a specific time.
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| Export Format |
You can use the Export Format drop-down to select the format you want the report to be in when you download it. You can select one of these options:
- Comma Separated: A comma-separated list in a CSV file.
- Tab Delimited File: A tab-separated list in a TXT file.
- XML: An XML-formatted TXT file.
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| Include Field Names |
Select this checkbox if you want the first row of the report to be field names. |
| Append date to file name (YYYYMMDD) |
Select this checkbox if you want the current date to appear at the end of the report file name. The format is year, month, then day. |
Data in this Report
| Metric |
Details |
| Agent_No |
The unique, system-generated ID of the agent.
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| Agent_Name |
The first and last name of the agent as displayed in the agent's CXone user profile.
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| Email |
The email address of the agent.
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| Location |
The location of the agent as specified in the user profile under the User Properties tab.
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| Team |
The name of the team the agent belongs to.
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| Login_Date |
The date and time the agent logged in to the session. The date follows the format of MM/DD/YYYY, and the time follows the format of HH:MM, 12-hour time. The time stamp is in your time zone.
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| Station_ID |
The unique, system-generated ID of the agent station.
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| Station_Phone_Num |
The phone number the agent used to log in to the station. The format for the phone number is international code, area code, and number with an optional + at the beginning for international numbers.
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| Station_Caller_ID |
The phone number of an incoming contact at a particular station.
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| ClientType |
The client that the agent is using. Examples include MAX, Salesforce Agent, and Studio.
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| Agent_Session_ID |
The unique, system-generated ID of the agent login session.
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| LoginStation_DateTime |
The date and time that an agent last logged into the specified station.
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