Queue Counter Widget

Required security profile permissions: Queue Counter View

Refresh rate: 5 seconds

The Queue Counter widget displays the number of calls in queue and the longest time a contact has been waiting in queue. You can determine whether the Longest Wait time displays the longest in-queue wait time, longest callbackClosed Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. wait time, or the longest between both. Select which longest wait time duration you want to display in the Properties tab of the widget settings (along with other filtering options) — you must edit the dashboard to access the widget settings. This widget could help determine if you need to increase the number of people you are helping, or if you can take some extra time to take care of a particular customer.

     

In this case, 2 contacts are waiting in queue and the longest wait time is only 15 seconds.