Manage Ports

Create Port Requests

Required permissions: Monitoring Gateway On and Self-Service Port Management Create

1. Click the app selector and select Monitoring Gateway.
2. Click Self-Service Port Management.
3. Complete the New Limit fields for each port limit you want to change. You will only see the Outbound and Agentless sections if the business unit is enabled for Personal Connection.
4. If your request is for additional concurrent ports that exceed the daily limit:
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   1. Select the radio button for Temporary or Permanent.
   2. If you selected Temporary, use the calendar and time pickers to set a Tentative End Date. This helps CXone Network Operations decide whether to approve your request. You must submit another request through Self-Service Port Management when your changes are no longer needed. Your port limits will not automatically change on the chosen date.
   3. Enter the Number of Additional Concurrent Agents Expected.
   4. Select the Agent Interface Used from the drop-down. You can select more than one.
5. Click Submit.

View Pending Requests and Logs

Required permissions: Monitoring Gateway View and Self-Service Port Management View

1. Click the app selector and select Monitoring Gateway.
2. Click Self-Service Port Management.
3. If a request shows a Status other than Succeeded, check the Comments field for more information.
   View possible statuses

   Status	Details
   New	The request has just been entered.
   Failed	The request failed due to a technical issue.
   Pending	Self-Service Port Management is in the process of updating the ports.
   Succeeded	The request has been granted.
   Rejected	Either the requester is not an authorized user or CXone Network Operations has rejected the request.
   Under Review	CXone Network Operations is considering the request.