This page can help you troubleshoot issues specific to Workforce Management (IEX Integrated). For issues with IEX WFM only, refer to your IEX WFM help documentation.
User Issues
| When you see this... | Check this... |
|---|---|
| My agent can't see their schedule in MAX |
Has your administrator asked your Account Representative to disable user sync? Does the agent have a role with the correct permission enabled? |
| New agent is not syncing to Workforce Management (IEX Integrated) |
Is the agent assigned to a team with the WFM advanced feature enabled? Does the agent have a role with the correct permission enabled?
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