Feedback Management is a customer experience management tool. By using FM with your CXone Mpower system, you can consider the voice of customers when evaluating their journey in your organization. Benefits of Feedback Management include:
- Built-in analytics for customer comments are available with survey results
- Speech-to-text of comments recorded by customers so you can evaluate feedback in both audio and written formats
Access to Feedback Management online help is provided from within the FM user interface. For more information on putting Feedback Management to work for your organization, speak to your CXone Mpower Account Representative.
Documentation for this product is available here 
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