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WFM and QM Enterprise Data Flows

This page shows data flows for the WFM and QM applications.

WFM Enterprise Connectivity and IEX WFM WFM Integrated

The following diagram presents a cloud CXone WFM Enterprise solution. The WFM Enterprise application is hosted by NICE. Other architectures are also supported.

A diagram that shows how users connect with our WFM Server in the application infrastructure.

QM Enterprise Connectivity

The following diagram presents a cloud QM Enterprise solution. The QM Enterprise application is hosted by NICE. Other architectures are also supported.

A diagram that shows how users connect with the QM and Screen servers in the application infrastructure.