This page shows the data flows of external service and IVR
Automated phone menu that allows callers to interact through voice commands, key inputs, or both, to obtain information, route an inbound voice call, or both. integrations.
External Service Integrations
Partners and other service providers can write applications that integrate with CXone. These integrations may include their own authentication. They may also integrate through various menus. The integrations will always execute in a separate web browser and integrate through various APIs APIs allow you to automate certain functionality by connecting your CXone system with other software your organization uses.. In some limited cases, like chat, they may consume content from CXone web servers.
In the diagram, the partner and external services components are combined. Either partner or external services can provide the service. To receive more details on a particular service, reach out to your service provider. The diagram covers CXone Performance Management.
IVR Integrations
It is common for contact processing, or IVR Automated phone menu that allows callers to interact through voice commands, key inputs, or both, to obtain information, route an inbound voice call, or both., to incorporate data from external sources. These are typically managed by the
