Software Version
This guide is updated for NICE ESP Fall 2023 release and requires a fully supported NICE IEX WFM release, per the IEX sunset policy.
What is included in this guide?
This guide covers these main topics:
-
importing forecasts
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viewing, analyzing, saving, and exporting plans for entities (MUs, CTs, CT Sets, BUs, BU Sets, EGs, and EG Sets)
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adjusting plans to see how the changes affect staffing requirements
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adjusting staffing requirements to see how the changes affect service level, ASA, or occupancy
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converting a long-term forecast plan to the active forecast
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charting plans
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viewing, editing, and saving historical (actual) data for individual plan CTs
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viewing, generating, or deactivating API credentials
What is not included in this guide?
|
TOPIC |
WHERE TO FIND THIS TOPIC... |
|---|---|
|
Administration, defining entities |
NICE WFM Administrator Guide |
|
Long-term forecast generation |
NICE WFM Forecaster Guide |
| Glossary of terminology | NICE WFM Training Manual |