Wallboards

Wallboards are digital displays used in contact centers to broadcast information across televisions or computer monitors. They enable the sharing of live updates, announcements, achievements, performance statistics, leaderboards, and top performers, providing a visual and dynamic way to keep teams informed and motivated.

Create a New Wallboard

To create a wallboard:

1. On the Wallboard Management page, click New Wallboard.

2. Give a descriptive Name to your wallboard that reflects its purpose or content.

3. Assign your wallboard to a Folder. You can create a new folder or select an existing one from the dropdown list.

4. You can add a Description if you choose, which can be helpful for providing context or instructions.

5. Click Create to create your new Wallboard.
6. You can decide if login credentials are required to view the Wallboard. Set this option to Yes to require viewers to enter their system username and password. Set it to ‘No’ to allow public access without login.

Adding a Wallboard Slide

Slides are the building blocks of your Wallboard. They allow you to display various types of information in an engaging way. After you create your Wallboard, you'll can populate it with slides.

To add slides to your wallboard:

1. After you create your wallboard, from the wallboard creation page, click New Slide or Click to Choose Slide Type.

2. Select a Slide Type from the different options and click Create,

3. You can configure your slide settings by:

   1. Giving a Name to your slide. This name appears in the slide lineup preview section of the Wallboard creation page.

   2. Setting the Slide Interval to a minimum of 15 seconds.

   3. Click on the Show background shadow checkbox to set display options.

4. Click Create or Save to add the slide to your Wallboard.

Customizing Slides

Personalization is key to creating engaging wallboards. Here are some ways you can customize your slides to make them more effective and visually appealing:

Change Slide Background

To change a slide's background, first ensure you've selected a slide type that supports custom backgrounds. These include the Challenges, Current Agent States, Custom, Games, Leaderboard, Marketplace, Spotlight, and Summary slide types.

To change slide background:

1. From the Wallboard creation page, select the slide you wish to edit from the Slide Lineup Preview section and click Backgrounds.

2. Choose an existing image or upload a new one.

3. Click Save to apply it as the background for your selected slide.

Change Slide Theme

Changing a slide's theme is currently only available for the Racing slide type.

To change slide theme:

1. Select an existing Racing slide from the Slide Lineup Preview section of the Wallboard creation page.

2. Click Themes and select a theme that fits your preference.

3. Click Save to apply it as the background for your selected slide.

Managing Wallboards

Effective management of your Wallboards is crucial for maintaining up-to-date and relevant information displays.

Preview Wallboard

To preview an entire Wallboard, including all its slides in sequence, click Preview Wallboard at the bottom of the slide lineup preview list. It displays the Wallboard series in a new browser tab, allowing you to see how it will appear to viewers.

Edit Wallboard

To edit an existing Wallboard, navigate to the Wallboard Management page and select the Wallboard you wish to modify. From here, you can adjust settings, add or remove slides, and reorder the slide sequence to optimize the flow of information.

Duplicate Wallboard

If you want to create a similar Wallboard with some modifications, you can use the copy function. Hover over the Wallboard you wish to duplicate and click Copy. This will create a new Wallboard with the same settings and slides, which you can then rename and edit as needed.

Share Wallboard

You can share your Wallboard by clicking on Settings next to the Wallboard title to access sharing options. You can copy the Wallboard link and set viewing options, deciding whether to require login credentials or allow public access.

Launch Wallboard

To launch a wallboard:

1. Click Launch Wallboard. You'll see a list of available Wallboards.

2. Click Play next to a Wallboard to launch it immediately.

3. You can click on the Wallboard name to preview it before launching.

Individual Slides

Individual slides within a Wallboard can also be managed separately.

• Preview a single slide, click Play on that slide.

• To edit a slide, click Edit .

• To duplicate a slide, click Copy.

• You can also reorder slides by dragging and dropping them into your preferred sequence.

• Lastly, each slide has an Active toggle switch that allows you to temporarily deactivate a slide without deleting it, giving you flexibility in managing your Wallboard content.