Customization Tasks

Set Audio and Video Notifications

In Agent for Salesforce, you can enable audio and visual alerts for new agent messages, new contacts, chat messages, and email messages, or when a call or chat gets disconnected.

A/V Notifications can only be set for Chrome, Firefox, Edge Chromium, and Safari browsers. These are not available in Internet Explorer or Edge Legacy browsers.

  1. Click Settings  >  Audio Visual Settings.
  2. If you're using the integrated softphoneClosed A software program for making telephone calls over the Internet using a computer instead of a telephone., move the slider to adjust the volume for phone calls.

  3. Use the toggle next to the alert to enable or disable the notification.

  4. Click Save.