Set Audio and Video Notifications
In Salesforce Agent (SFA), you can enable audio and visual alerts for new agent messages, new contacts, chat messages, and email messages, or when a call or chat gets disconnected. Notifications typically appear on the bottom-right corner of your screen. They will only appear if Salesforce Agent is minimized or hidden behind other applications.
A/V Notifications can only be set for Chrome, Firefox, Edge Chromium, and Safari browsers. These are not available in Internet Explorer or Edge Legacy browsers.
- Click Settings > A/V Settings.
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If you're using the integrated softphone
A software program for making telephone calls over the Internet using a computer instead of a telephone., move the slider to adjust the volume for phone calls. -
Use the toggle next to the alert to enable or disable the notification.
- Click Save.
- Enable notifications in your browser's settings. If you use Chrome on a Windows computer, you need to also enable notifications from Chrome in your Windows settings. Do not disturb must be turned off in Windows for notifications to appear.