Reports Tab: Historical Dashboard Widgets Permissions

Required security profile permissions: Security Profile Edit

Group

Enables users to view all historical dashboard widgets.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

Individual

Agent Performance

Enables users to view the Agent Performance dashboard widget.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

Agent Performance by Hour

Enables users to view the Agent Performance by Hour dashboard widget.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

Other State Statistics

Enables users to view the Other State Statistics dashboard widget.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

Unavailable Statistics

Enables users to view the Unavailable Statistics dashboard widget.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

Agent WFO Performance

Enables users to view the Agent WFO Performance dashboard widget.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

Supervisor
Manager

The default supervisor and manager security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.