Permissions Tab: User Settings Permissions

Required security profile permissions: Security Profile Edit

Group

Enables users to view, edit, create, or deactivate users, locations, teams, skills, and campaigns. Enabling a group permission is the same as enabling the permission individually for each permission in the Individual section.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

Individual

Users

Enables users to manage user accounts. You must specify the teams the users with this security profile can access. To determine which user accounts users with this security profile can access, you must specify the teams to which those users are assigned. You can choose to enable access to all teams or enable access to a custom list of teams. You might choose to grant users with this security profile access only to teams to which they belong.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the Group settings.

Locations

Enables users to manage locations that you can apply to individual users.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the Group settings.

Teams

Enables users to manage teams. You must specify the teams the users with this security profile can access. You can choose to enable access to all teams or enable access to a custom list of teams. When you choose to create a custom list of data users can access, you must update the security profile any time you add a new team you want the users to access.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the Group settings.

Groups

Enables users to manage groups. You must specify the groups the users with this security profile can access. You can choose to enable access to all groups or enable access to a custom list of groups. When you choose to create a custom list of data users can access, you must update the security profile any time you add a new team you want the users to access.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the Group settings.

Skills

Enables users to manage skills. You must specify the campaigns the users with this security profile can access. You can choose to enable access to all campaignsClosed A grouping of skills used to run reports. or enable access to a custom list of campaigns. You might choose to grant users with this security profile access only to campaigns to which their assigned skillsClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge belong.

The Skills Edit permission enables users to access the entire skill record, except for the Users tab. The Skills User Assignment permission enables users to access skill user assignment throughout CXone.

The Skills User Assignment permission does not currently support Supervisor. Supervisor uses the Skills Edit permission to control access to skills and user assignment.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View User assignment Edit Create Deactivate

Agent

         
Supervisor          
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the Group settings.

Campaigns

Enables users to manage campaigns. You must specify the campaigns the users with this security profile can access. You can choose to enable access to all campaignsClosed A grouping of skills used to run reports. or enable access to a custom list of campaigns. When you choose to create a custom list of data users can access, you must update the security profile any time you add a new campaign you want the users to access. The deactivate permission also controls the ability to reactivate campaigns.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the Group settings.

Routing Attributes

This feature is in controlled release (CR). If you are not part of the CR group and would like more information, contact your CXone Account Representative.

Enables users to manage routing attributes. Routing attributes let you create custom traits that can be used in your interaction routing. You must configure the ReqAgent Studio action, the UpdateContact Studio action, or both to use the routing attributes you create.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the Group settings.