Permissions Tab: Data Permissions

Required security profile permissions: Security Profile Edit

Browse ACD Files

Enables users to view, edit, create, or delete files in the Browse ACD Files feature, including uploaded calling lists and do not call (DNC) lists.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Delete

Agent

       
Supervisor        
Manager

DB Connector

Enables users to view, edit, create, deactivate, or delete database connectors and database groups.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate Delete

Agent

         
Supervisor          
Manager

Direct Data Access

Enables users to view the Direct Data Access reporting feature. This permission does not enable any links in the NICE CXone interface, but it does allow users to set up Direct Data Access in Excel.

Direct Data Access is an add-on product, and you must have your NICE CXone representative enable it for you to use it and for this permission to appear.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager