Softphone Overview

  1. Log in to Central.

  2. Click Admin Support Software Updates.

  3. Read the licensing agreement and Click Accept.

  4. In the Software and Updates list, click .inContact_Softphone_v4.2.exe for Windows PC or inContact_Mac_Softphone.dmg for iOS.
  5. If prompted, save or run the file; otherwise, the download runs automatically.
  6. Click Yes to allow the Softphone Installer Setup program to make changes to your computer.
  7. Using the drop-down, select the language to use during the installation. English is the default language. Click OK.
  8. Follow the steps in the Softphone Setup Wizard to complete the installation.