Data Analysis Overview

Omnichannel Analytics shows you real-time data about your contact center in graphical charts from topical contacts imported by an administrator. From a dashboardThe named view of one or more analysis widgets., you can filter the data shown in the charts and drill down into data to answer your questions about contact center activities. This section details how to read the data in the dashboard widgetsA graphical chart with data that meets specified filter criteria to help contact center supervisors and managers understand trends in the contact center., drill down into more specific information, and to filter the data to help you glean all the information you can from a collection of contacts from your contact center.

Related Tasks

Related References