Configuration and Administration Overview

Users with the Admin permission in their NICE inContact security profile can perform all the same actions as users with the view and edit permissions, including viewing configured topicsA set of voice, email, or chat transcriptions from your contact center that spans a specific period of time and matches your specified filter criteria. in various dashboardsThe named view of one or more analysis widgets., drilling down into the widgetA graphical chart with data that meets specified filter criteria to help contact center supervisors and managers understand trends in the contact center. data, filtering the data to better answer specific questions about the contact center, creating and modifying topics, modifying topic dashboard sets, and configuring the company profileA form where you can create custom entities that inContact Analytics can use to parse and analyze data that is of interest to your company.. For instructions on performing those actions, see the Data Analysis and Topic Management sections of the Omnichannel Analytics help. Additionally, users who have permissions to manage templates can create, edit, and delete custom category sets and dashboard sets and modify the categories in a specific topic.

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