MAX Agent Reports Overview

MAX helps you to manage your performance through easy-to-use agent reports. You can view your personal statistics for the current day, the previous day, and over the last seven days. You can also compare your metrics to your team's overall performance. There are three categories of information:

  • Performance
  • Productivity
  • Assigned Skills

You can access this information by clicking the Agent Reports link in the MAX interface.

Related Tasks

Related References