Reporting Overview

NICE inContact reporting enables you to view information about employee performance, diagnostics, and how your contact center is functioning. Central provides many different system reports that exist in your environment by default. You can access those through links in Central. In addition to pre-existing reports, you can also create reports or report templates that generate information on a one-time basis or on a regular, recurring schedule. With the information provided, you can make important financial decisions and make your contact center more efficient.

For a full list of metrics you might find in reports, see the Data Dictionary.

Common tasks for Reporting:

Related Tasks

Related References