inContact Connector for Skype for Business Overview

inContact Connector for Skype for Business provides the ability to collect contact and presence information from your Skype for Business directory and display that information through the Dynamic Address Book functionality available in MAX, Salesforce Agent or Oracle Service Cloud Agent, and partner-provided integrations. It also allows you to sync the inContact user stateThe availability status of an agent. with your Skype for Business presence to better manage both channelsA medium, such as voice, email, and chat, through which a contact connects with an intended recipient. of communication in your contact center.

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