NICE inContact Cloud Storage Services Overview

NICE inContact Cloud Storage Services allow you to set up and manage both active and long-term cloud storage for call recordings, screen recordings, and so forth. Active file storage provides immediate access to files, while long-term storage requires a retrieval process which makes files available to you in 3-5 hours.

Once your system is configured to use NICE inContact Cloud Storage Services, you can manage your active and long-term file storage settings and rules in Central.

Related Tasks

Related References