NICE inContact Cloud Storage Services Overview

NICE inContact Cloud Storage Services allow you to set up and manage both active and long-term cloud storage for call recordings, screen recordings, and so forth. Active file storage provides immediate access to files, while long-term storage requires a retrieval process which makes files available to you in 3-5 hours. Secure External Access provides a secure method for extracting files from active storage for you to retrieve via FTP or scripts and save to your own server.

Once your system is configured to use NICE inContact Cloud Storage Services, you can manage your active and long-term file storage settings and rules in Central.

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