You can use Personal Connection (PC) to send one-way email messages to contacts in an email contact list. You cannot combine email contacts into the same calling list or cadence as PC voice or
To create a proactive agentlessCalls made without a live agent for tasks such as leaving a message or playing information. email skillClassification assigned to agents based on abilities, specialties, and knowledge and used to facilitate the delivery of contacts., you must first create a message template containing the body of the email. You can use variables to insert data from the email contact list into the email itself, including the contact's name or other information.
Proactive agentless email skills do not allow responses by default. You can configure automatic responses, and you could configure an inbound email skill to enable agents to handle replies, but you must configure it yourself on your email server.
- Set Up Proactive Agentless Email
- Create/Edit an Email Message Template
- Activate/Deactivate Message Templates
- Edit Relative Priorities of Proactive Agentless SMS or Email Skills
- Create/Edit a Proactive Skill Schedule
- Disable a Proactive Skill Schedule
- Remove Days from a Proactive Skill Schedule
- Message Templates Table
- Create Personal Connection Email Skill Page
- Skill Channel Settings Table
- Business Unit Details Tab
- Skill Parameters Tab