Agent Patterns Overview

A dialing pattern is a method for digit modification immediately prior to call placement. For example, if an agent in your contact center dials a number that matches a dialing pattern in your environment, a modification occurs according to the numbers specified in the pattern. This is useful when your contact center places international calls. Dialing patterns at the business unit can be configured by your account manager. You have the ability to create dialing patterns at the agent level using. Agent patterns override the business unit dialing patterns.

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