Agent Overview

Agent is an interface tool that a contact center representative uses to handle calls, chats, email, and work itemsCustomizable method of delivering contacts to an agent via Studio scripts.. Supervisors can also use the interface to monitor and improve agent performance. Thin Agent, a web-based interface tool, and Power Agent, a downloadable application, provide identical features and functionality, with the exception of the Supervisor Panel Overview, which is only available with Thin Agent.

Simultaneous Agent interfaces are not supported.

Other agent interface products include:

Agent Tasks and References