NICE Uptivity Performance Management Overview
NICE Uptivity Performance Management is a separately licensed module of NICE Uptivity. It provides users with the ability to consolidate, analyze, and act on operational performance, quality, and voice of the customer metrics in one user-friendly portal.
Key features of Performance Management include:
- Dashboards that can provide a view of performance across your entire customer contact operation. The flexible, easy-to-use dashboard wizard lets you create new views in minutes.
- Scorecards, click-through widgets, agent tickers and alerts, and display wallboards can empower managers with clear insights to identify and solve issues and opportunities faster
- Detailed reporting options, including a library of standard reports and the ability to create and share custom data views. This reporting is in addition to the already robust reporting offered by NICE Uptivity.
Related Overview Information
- Ways to Get Started
- Ways to Share Data and Information
- Tools for Data Analysis and Discovery
- Collect and Process Data from Any Source
- Measure and Manage Performance