Collect and Process Data from Any Source
NICE Uptivity Performance Management collects data from your licensed NICE Uptivity components to process real-time and historical data about contact center activity.
The feature also offers a variety of data collectors to collect and process data from any source for consolidated business intelligence in one place – like a command console for your contact center.
By integrating NICE Uptivity Performance Management with your contact center systems, ACD, telephony devices, and other data sources, you have additional data consolidated for analyzing, reporting, and optimizing many aspects of your operation. Custom data collectors are available through NICE Uptivity Professional Services.
NICE Uptivity Performance Management processes and stores data about contact center activity as metrics. The metrics available are dependent on your licensed NICE Uptivity components and integrated data sources.
Of the many metrics collected in your system, the metrics on which you choose to focus are your key performance indicators (KPIs).