Measure And Manage Performance
NICE Uptivity Performance Management breaks down the barriers around accessing, exploring, analyzing, and sharing business intelligence within the contact center.
| Collect and Process Data |
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| Data Collectors collect and process data from any source for consolidated Business Intelligence in one place – like a command center for your Contact Center. |
| Analyze and Discover |
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| Set of discovery tools for exploring KPIs at multiple levels, including different grids, the flexibility to switch without losing changes, and options to export your data. |
| Share What you Find |
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| A variety of ways for you to visually share information and impactfully communicate data insights throughout your Contact Center. |