Data Analysis Overview
NICE Uptivity Performance Management uses data collectors to collect and process data from your licensed NICE Uptivity components, as well as contact center ACD
Acronym for Automatic Call Distributor - A device used to manage and distribute incoming calls to a specific group of terminals. systems and other telephony devices. Data collectors are available for integrating any data source, including:
- Contact center systems such as ACDs from Avaya, Cisco, and so forth
- PBXAn acronym for Private Branch Exchange - A telephone switching device owned by a private company that serves a particular business or office. and radio systems
- CAD, dispatch console, and protocol management systems
- Business applications including CRMAcronym for Customer Relationship Management - designed to ensure the agent has all necessary aspects of the customer's information., ERP, Helpdesk, HR, and customer-developed systems
- Workforce management systems
- Customer survey systems