Speech Tag Trending Report
Overview
NICE Uptivity Speech Analytics includes a number of pre-built reports called Printable Reports. You can also use ad hoc reporting functionality to build reports using analytics data. You must have appropriate permissions for reporting. For more information on permissions, talk to your NICE Uptivity application administrator or search online help for keyword permissions.
For more information, see Reporting Overview.
This report shows the speech tag counts for a selected category and how they change over a time interval.
- Period
- A day, week, month time period.
- Tag Text
- Text / phrases specified for a tag.
- Calls Tagged
- Number of calls with the specified speech tag phrase / text.
- Total Calls
- Number of calls selected for speech analytics.
- Observed Percentage
- Number of calls tagged / total calls.
