Speech Category Trending Report
Overview
NICE Uptivity Speech Analytics includes a number of pre-built reports called Printable Reports. You can also use ad hoc reporting functionality to build reports using analytics data. You must have appropriate permissions for reporting. For more information on permissions, talk to your NICE Uptivity application administrator or search online help for keyword permissions.
For more information, see Reporting Overview.
This report shows, by category and by time period, the frequency with which speech tags occur.
- Period
- A day, week, month or other period.
- Tag Count
- Number of times a speech tag occurred in analyzed calls for that period.
- Total Calls Tagged
- Number of calls selected for speech analytics indexing for a time period.
- Observed Percentage
- Percentage of total calls selected for indexing during the specified time frame in which the tag occurred.
