Speech Tag Frequency Summary Report
Overview
NICE Uptivity Speech Analytics includes a number of pre-built reports called Printable Reports. You can also use ad hoc reporting functionality to build reports using analytics data. You must have appropriate permissions for reporting. For more information on permissions, talk to your NICE Uptivity application administrator or search online help for keyword permissions.
For more information, see Reporting Overview.
This report shows the frequency with which speech tags appear over a time interval.
- Tag Category
- Tag group.
- Speech Tag
- Speech tag.
- Tags Observed
- Number of times a tag was identified. Tag count may be greater than number of calls because a tag may occur multiple times in a call.
- Calls with Tag
- Number of calls in which a tag phrase occurred at least once.
- Observed Percentage
- Percentage of total calls selected for indexing during the specified time frame in which the tag occurred.
- Daily Occurrence
- Average number of times a tag occurred per day in the specified time frame.
- Average Confidence
- NICE Uptivity Speech Analytics records a confidence level for each tag it identifies. This number averages the confidence for each tag record.
