Analytics Speech Tag Frequency Report
Overview
NICE Uptivity Speech Analytics includes a number of pre-built reports called Printable Reports. You can also use ad hoc reporting functionality to build reports using analytics data. You must have appropriate permissions for reporting. For more information on permissions, talk to your NICE Uptivity application administrator or search online help for keyword permissions.
For more information, see Reporting Overview.
This report shows the frequency that speech tag phrases / text occur over a time interval.
- Tag Count
- Number of times a tag text / phrase was identified. The tag count may be greater than number of calls because a tag may occur multiple times in a call.
- # Calls
- Number of calls in which a tag phrase occurred at least once.
- Observed Percentage
- Percentage of calls during the specified time frame in which the tag phrase occurred.
- Daily Occurrence
- Average number of times a tag phrase occurred per day in the specified time frame.
- Average Confidence
- NICE Uptivity Speech Analytics records a confidence level for each tag it identifies. This number averages the confidence for each tag record.
