Speech Tag Exception Summary Report
NICE Uptivity Speech Analytics includes a number of pre-built reports called Printable Reports. You can also use ad hoc reporting functionality to build reports using analytics data. You must have appropriate permissions for reporting. For more information on permissions, talk to your NICE Uptivity application administrator or search online help for keyword permissions.
For more information, see Reporting Overview.
This report summarizes the number of calls that did and did not have specified speech tags. This report is useful with other exception reports for tracking script adherence or policy compliance. Bars are color-coded as follows:
- Blue represents the number of calls with the speech tag.
- Amber represents the number of call without the speech tag.
- Red represents the percentage of calls with the speech tag.
