Required security profile permissions: Security Profile Edit.
Overview
When you create a new security profile or modify an existing one, you can determine the power users with the security profile have over the ACD (automatic call distribution), Agent application, Supervisor application or supervisor tools, and the Personal Connection dialer, if enabled in your business unit.
For more information, see Security Profiles Overview.
- Security Profile Permissions Tab: ACD Permissions
- Security Profile Permissions Tab: Agent Permissions
- Security Profile Permissions Tab: Supervisor Permissions
- Security Profile Permissions Tab: Outbound Strategy Permissions