Security Profile Permissions Tab: Outbound Strategy Permissions

Required security profile permissions: Security Profile Edit.

OverviewClosed

When you create a new security profile, or modify an existing one, you can determine the power users with the security profile have over the Personal Connection dialer, if it is enabled in your business unit. You can enable features such as skill control, do not call lists, call suppression, AMD tuning, and calling lists.

For more information, see Security Profiles Overview.

Outbound Strategy Manager

Enables users to view or edit skills in Skill Control.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit

Agent

   
Supervisor    
Manager

Do Not Call List

Enables users to view, edit, or create do not call groups and lists.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create

Agent

     
Supervisor    
Manager

Call Suppression

Enables users to view, edit, create, or delete call suppression records.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Delete

Agent

       
Supervisor
Manager

AMD Tuning

Enables users to edit the Answering Machine Detection Tuning section of the CPA Management modal.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile Edit

Agent

 
Supervisor  
Manager

Calling List

Enables users to view, edit, create, or delete calling lists.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Delete

Agent

       
Supervisor    
Manager  

Force Stop Skill

Enables users to force an outbound skill to stop immediately.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile Edit

Agent

 
Supervisor  
Manager  

Predictive Dialing

Enables users to set up predictive dialing, or automated outbound dialing with a ratio greater than one call per agent.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile Edit

Agent

 
Supervisor  
Manager  

Dialing by Proficiency

Enables users to enable and disable call delivery based, in part, on the agents' proficiency levels. It allows the user to change this setting at the skill level only. To enable or disable this feature at the business unit level, contact your inContact account manager.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit

Agent

   
Supervisor    
Manager  

Compliance Required Delivery

Enables users to manage the action that occurs when a record requires compliance.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile Edit

Agent

 
Supervisor  
Manager  

Message Templates

Enables users to view, edit, create, or activate/deactivate SMS message templates.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

Skill Channel Settings

Enables users to view or edit proactive agentless email and SMS skill priorities in the Skill Channel Settings page.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor      
Manager    

Related Tasks