Security Profile Permissions Tab: Outbound Strategy Permissions
Required security profile permissions: Security Profile Edit.
Outbound Strategy Manager
Enables users to view or edit skills in
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
Security Profile | View | Edit |
---|---|---|
Agent |
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Supervisor | ||
Manager |
Do Not Call List
Enables users to view, edit, or create
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
Security Profile | View | Edit | Create |
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Agent |
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Supervisor | |||
Manager |
Call Suppression
Enables users to view, edit, create, or delete
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
Security Profile | View | Edit | Create | Delete |
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Agent |
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Supervisor | ||||
Manager |
AMD Tuning
Enables users to edit the Answering Machine Detection Tuning section of the
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
Security Profile | Edit |
---|---|
Agent |
|
Supervisor | |
Manager |
Calling List
Enables users to view, edit, create, or delete
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
Security Profile | View | Edit | Create | Delete |
---|---|---|---|---|
Agent |
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Supervisor | ||||
Manager |
Force Stop Skill
Enables users to
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
Security Profile | Edit |
---|---|
Agent |
|
Supervisor | |
Manager |
Predictive Dialing
Enables users to
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
Security Profile | Edit |
---|---|
Agent |
|
Supervisor | |
Manager |
Dialing by Proficiency
Enables users to enable and disable call delivery based, in part, on the agents' proficiency levels. It allows the user to change this setting at the skill level only. To enable or disable this feature at the business unit level, contact your inContact account manager.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
Security Profile | View | Edit |
---|---|---|
Agent |
||
Supervisor | ||
Manager |
Compliance Required Delivery
Enables users to manage the action that occurs when a record requires compliance.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
Security Profile | Edit |
---|---|
Agent |
|
Supervisor | |
Manager |
Message Templates
Enables users to view, edit, create, or activate/deactivate SMS
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
Security Profile | View | Edit | Create | Deactivate |
---|---|---|---|---|
Agent |
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Supervisor | ||||
Manager |
Skill Channel Settings
Enables users to view or edit proactive agentless email and SMS skill priorities in the
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
Security Profile | View | Edit | Create | Deactivate |
---|---|---|---|---|
Agent |
||||
Supervisor | ||||
Manager |