Security Profile Permissions Tab: ACD Permissions

Required security profile permissions: Security Profile Edit.

OverviewClosed

When you create a new security profile or modify an existing one, you can determine the power users with the security profile have over Automatic Call Distribution (ACD) features, including unavailable codes, points of contact, dispositions, stations, station profiles, Central scripts access, hours of operation, and chat profiles.

For more information, see Security Profiles Overview.

Unavailable Codes

Enables users to view, edit, create, or deactivate/activate unavailable codes.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

Points of Contact

Enables users to view, edit, create, or deactivate/activate points of contact.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

Dispositions

Enables users to view, edit, create, or deactivate/activate dispositions.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

Tags

Enables users to view, edit, create, or deactivate/activate tags.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor
Manager

Stations

Enables users to view, edit, create, or deactivate/activate user stations.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

Station Profiles

Enables users to view, edit, create, or deactivate/activate use station profiles.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

Central Scripts Access

Enables users to view, edit, or deactivate/activate existing scripts from Central.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Deactivate

Agent

     
Supervisor      
Manager

Hours of Operation

Enables users to view, edit, create, or deactivate/activate contact center hours of operation.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor      
Manager  

Chat Profiles

Enables users to view, edit, create, or deactivate/activate chat profiles.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

     
Supervisor  
Manager

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