Page Details: Notification Settings

General Settings

Enable Audio Alerts: Select Yes or No from a drop-down list to specify whether inContact WFO should sound audible alarms. If you select Yes, alarms will sound for any of the alert levels checked under Audible Alert Subscriptions. The default value is No.
Number of Days to Save Log Files: Specifies the number of days inContact WFO will save files created by the Logger service. The default value is 14. This value is configured during installation and should not typically be extended unless you are directed to do so by inContact WFO while they are actively troubleshooting an issue.
Enable Floodwall: Some conditions can generate an enormous number of alerts within a short period of time. When Enable Floodwall is set to Yes, email alerts are throttled to prevent overloading your mail server. The default value is Yes.
Floodwall - Number of Allowed Messages: This setting only applies if Enable Floodwall is set to Yes. Allows you to specify the number of email messages the server sends per interval. Any further messages of the same type will be blocked until the interval expires. The default value is 10.
Floodwall - Number of Minutes: This setting only applies if Enable Floodwall is set to Yes. Allows you to specify the length of the time interval for message blocking. The default value is 1.
Disk Space Notification Interval (minutes): This setting applies only to email subscriptions for the Disk alert type. Allows you to specify the interval between low disk space email alerts.
Email Address: Type the email address for an individual or group who should receive email alerts. The address will receive emails for any of the alert levels checked under Subscriptions. You can only type one email address in the field; use the Add Email button to create additional subscriptions.
Enable SNMP Notifications: Select Yes or No from a drop-down list to specify whether inContact WFO should send SNMP traps for use with third-party monitoring software. If you select Yes, traps are sent for any of the alert levels checked under Subscriptions. The default value is No.
SNMP Community: Type a value if your SNMP software requires it for communication with inContact WFO.
SNMP Enterprise: Specifies an IANA-registered value that allows your SNMP monitoring software to identify inContact WFO-generated events. The default value is 1.3.6.1.4.1.26393.
SNMP Gen Trap: Allows you to provide a generic type value that can be used in multiple server systems to distinguish whichinContact WFO server generated the SNMP trap.
SNMP Version: inContact WFO can generate both SNMPv1 and SNMPv2 traps. Select the type supported by your SNMP management application from the drop-down list. The default value is SNMPv2.
SNMP Address: Allows you to specify the IP address of the SNMP server.
Test Alerts: Allows you to test alert configurations by sending emails to the most recently saved subscriptions.

Alert Levels (Subscriptions)

inContact WFO supports 12 different levels of alerts. Levels designated as Primary are the most likely to indicate a serious problem with your system that impacts recording, multiple users, or both. inContact recommends email notifications for these types of errors, and your inContact WFO installation team typically configures these.

Alert levels designated as Secondary typically do not require email notifications. In most cases, these messages are seen in conjunction with work you are already doing with inContact WFO Support and your support engineer will help you take the appropriate actions.

For a more detailed consideration, see Details: Logging Types.

Debug: Provides the highest volume of events and the most detailed output for all modules; typically used only in troubleshooting scenarios. This is a Secondary level alert.
Info: Provides general system information. A tremendous number of events are generated at this level, and log sizes can quickly become very large. This is a Secondary level alert.
Notice: Provides general notifications regarding system events. A tremendous number of events are generated at this level, and log sizes can quickly become very large. This is a Secondary level alert.
Warning: Provides information about events that could be related to further or future errors; typically used only in troubleshooting scenarios. This is a Secondary level alert.
Error: Indicates a system error has occurred and a single operation or transaction has failed as a result. These errors can be caused in a wide variety of ways. This is a Primary level alert.
Critical: Indicates a service or system has stopped functioning completely due to an error. For example, a critical error would be generated if a network outage caused your recording server to lose its connection to your PBX. This is a Primary level alert.
Emergency: Indicates a service or system has stopped functioning completely due to a configuration or resource issue. For example, an emergency error would be generated if a service stopped functioning due to lack of available memory on the server. This is a Primary level alert.
Security: Indicates a security event, such as multiple password failures, has occurred. This error may also indicate an unauthorized person has tried to access the system. This is a Primary level alert.
Testing: Provides enhanced debugging and development information for troubleshooting. This is a Secondary level alert typically used by inContact WFO Support.
License: Indicates there is a problem with the inContact WFO license. License alerts can be caused by a number of different factors. The Data section of the notification provides more information regarding the nature of the error. This is a Primary level alert.
Archive: Provides all events and messages related to archiving. For example, if a user requests a recording that has been archived to DVD, users subscribed to this alert receive an email telling them which disk to insert into the server. Error alerts for Archiver are not included in this subscription, but are in the Error and Critical alert types. This is an email-only subscription, is not applicable to Hybrid systems, and may not be applicable to all Premises systems. This is a Secondary level alert.
Disk: Alerts subscribers when the amount of free space on a disk has dropped below the specified level. These notifications can be configured for any disk (local or mapped) to which Archiver has access. This is an email-only subscription, is not applicable to Hybrid systems, and may not be applicable to all Premises systems. This is a Secondary level alert.

Page Details: Notification Settings

General Settings

Alert Levels (Subscriptions)

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