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Online Help for
inContact Workforce Optimization
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Online Help for
inContact Workforce Optimization
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This site is for
Premises
If all inContact WFO functionality is hosted onsite, you have a Premises deployment.
and
Hybrid
If some inContact WFO functionality is in the cloud, but the recording integration is not with the inContact Cloud Contact Center, you have a Hybrid deployment.
inContact WFO
. If you use
Hosted
If all inContact WFO functionality is in the cloud, and you use the inContact Cloud Contact Center, you have a Hosted deployment.
inContact WFO
,
click here
.
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Current Release Notes
Premises API
Online Help for 16.1
Getting Started with
inContact WFO
Agent
Supervisor: QM and Coaching
Reporting
inContact WFO
Administrator
