Release Notes for inContact Workforce Optimization 16.2

This topic introduces the changes to inContact WFO since the release of the previous version.

Release Dates — June 14, 2016 for Premises; June 28, 2016 for Hosted and Hybrid

Obtaining the Release Software

Hosted customers will receive information regarding the update timelines for their deployment. For Premises customers, inContact WFO software must be obtained and installed through the inContact WFO Installation team. Software and services are only available to customers that have a current maintenance contract with inContact.

To inquire about obtaining a new release, contact your inContact Account Manager.

See Also

• Major Features and Enhancements
• Customer Site Requirement Changes
• Known End-User Issues Resolved in 16.2
• Known End-User Issues for 16.2