| Issue Type |
Key |
Issue Summary |
| inContact WFO API Commands |
225025 |
Some API commands allow creation of user accounts without requiring a Phone ID. |
| inContact WFO
|
225303 |
If a user's System Username is in all capital letters (for example, MARY_SMITH), screen recording, live monitoring, or both may not function correctly. |
| HTML5 Interaction Player
|
227380 |
If an interaction includes recorded video, it is always included in playback. Users cannot play only the audio portion. |
| inContact WFO Web Portal
|
246898 |
When a user selects a report for a new report subscription, the
window scrolls to the bottom of the page. |
| inContact Quality Management
|
246917 |
The Calibration Evaluator Comparison Report does not return correct results when Form is set to All. |
| inContact Quality Management
|
246918 |
In the Calibration Evaluator Comparison Report, the link to the recorded interaction does not work. |
| inContact Quality Management
|
246963 |
The Calibration Agent QA Summary report produces an error if the user tries to drill down to the Question level. |
| inContact Quality Management
|
246966 |
The Calibration Evaluator QA Summary report produces an error if the user tries to drill down to the Question level. |
| inContact WFO Web Portal
|
257444 |
Under certain conditions, cross-talk and audio tag information may not populate correctly in the Call List. |