| Issue Type |
Key |
Issue Summary |
| inContact WFM v1 Web Portal
|
135753 |
From the Overview Report, users can create shifts longer than 24 hours in duration. |
| Functionality |
155366 |
Calls transcoded to the VOX6 and VOX8 file formats may have poor sound quality. |
| inContact WFM v1 Web Portal
|
193990 |
Processes page displays incorrectly when linked to from Leave Requests widget. |
| inContact WFO API Commands |
225038 |
Exporting multiple calls via API command can result in inconsistent file names. |
| HTML5 Interaction Player
|
230540 |
Mouse pointer movement is not displayed in screen recordings. |
| inContact WFM v1 Web Portal
|
246906 |
The Today button may incorrectly become active on schedules that do not include that day. |
| inContact WFM v1 Web Portal
|
261025 |
If a user logs out from the Employees tab, they may see an error message when they log back in. This does not prevent the user from working in the inContact WFM v1 Web Portal; the user can click any tab to continue. |
| inContact WFO Web Portal
|
287122 |
If a user clicks a calendar date in the Call List, a message appears stating that "an unknown error occurred." However, there is no actual error and functionality is not affected. |