Customer Site Requirement Changes

This topic discusses only those site requirements that have changed since the previous version of inContact Workforce Optimization. For complete information regarding site requirements, see Server & Site Overview and the appropriate customer guide(s) for recording integrations, workforce management integrations, or both.

Server Hardware

Hardware requirements vary depending on the deployment model, telephony integration, inContact WFO components used, and number of concurrent users in the system.

No new hardware requirements have been introduced in 16.2.

Server Software

Support for SQL Server 2008 is now limited to SQL Server 2008 R2 SP1.

No other server software changes have been introduced in 16.2.

User Workstation/PC

When the system includes inContact Screen Recording, inContact Desktop Analytics, or both, inContact WFO Sales Engineering should be consulted for recommended system requirements based on business needs.

Support has been added for Windows 10; however, the Microsoft Edge browser included with Windows 10 is still being tested and is not yet supported.

The inContact WFO Web Player uses Microsoft Silverlight functionality. As of Google Chrome v45, Silverlight is no longer supported. Silverlight continues to be fully supported by Internet Explorer and Mozilla Firefox. Users should take these factors into account when choosing a web browser.

If your web browser standard is Google Chrome (in other words, Internet Explorer or Firefox are not options), please see your sales or support representative about potential early use of the inContact WFO HTML5 Interaction Player.

The HTML5 Interaction List does not yet support live monitoring or Microsoft browsers (such as Internet Explorer and Edge).

Licensing

inContact WFO Sales Engineering explains licensing requirements during the sales process. If SSL is used in the network, a certificate file must be purchased from a vendor such as VeriSign.