Page Details: Work Modes

Name
Displays the name of the work mode as specified on the PBX/ACD.
Value
Displays the value of the work mode as specified on the PBX/ACD (often a numeric code).
Roster Type
Specifies the inContact WFM v1 roster type with which the work mode is associated.
Use Aux Reason
Specifies whether to use an aux reason. For more information, see Aux Reasons Overview.

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