Delete Work Modes

Work modes allow you to relate codes that define agent states on your PBX to the roster types you define in inContact Workforce Management v1 (see Roster Types Overview). By relating these codes to roster types, you can determine how agent status is shown on the Real Time Roster.

This topic demonstrates how to delete a work mode.

For more information on work modes, see Work Modes Overview.

  1. In the inContact WFM v1 Web Portal, click ConfigurationSystem SettingsWorkmodes.
  2. Locate the work mode to be deleted in the Work Modes pane and click Delete.
  3. Click any Save button on the page.

See Also