Teams Overview

In inContact Workforce Management v1, teams are groupings of employees to whom supervisors can be assigned. You can assign more than one supervisor to a team.

Teams and labor units are not related, and teams do not affect schedule rules. An employee can be a member of more than one team. People from different labor units can be on the same team. Teams can be deleted as long as they are not associated with any employee account.

Users must have the Can Be Supervisor field selected in their employee account to appear in the list of available supervisors. For a more detailed discussion of how inContact WFM v1 handles supervisors and teams, see the "Managing Employees" section in the inContact Workforce Management v1 User Manual.

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